Frequently Asked Questions

PRODUCT & QUALITY

1. Why does my Krami garment have slight colour bleeding?

Krami garments are crafted using traditional techniques and natural dyes. During the first few washes or when the fabric comes into contact with lighter-coloured materials, slight colour bleeding may occur. So, we recommend washing the garment separately for the initial washes.

2. Why are there slight variations in the print or colour of my garment?

Each Krami piece is individually handmade using techniques such as-

• Hand block printing

• Screen printing

• Embroidery

• Artisanal stitching

Therefore, minor variations in prints and colours are a natural part of the handcrafted process, making each garment unique.

3. Are light and dark patches, uneven prints or dye marks considered defects?

No. Colour variations, minor irregularities, light or dark patches, occasional dye marks and slight variations in prints are characteristics of handcrafted garments. These will not be considered defects and are not eligible for exchange on these grounds.

4. Why is white fabric sometimes visible in striped or printed garments of Krami?

Slight visibility of the base fabric, particularly in striped or hand-printed designs, can occur as part of the traditional printing process. This is a natural characteristic of handcrafted and artisan-made garments.

5. Will my Krami garment look exactly like the product image?

While we make every effort to ensure that product images accurately represent the garment, slight colour variations may occur due to professional lighting, camera angles, backgrounds, colour temperatures and individual screen settings. The actual product colour may differ by approximately 10–12% from the image displayed.

6. Why doesn't Krami offer perfectly uniform prints?

We use traditional artisanal techniques rather than digital printing. As a result, minor irregularities and variations may be visible in the finished garment. These characteristics reflect the handmade nature and authenticity of each piece. Customers looking for perfectly uniform, digitally printed designs may wish to consider these factors before placing an order.

7. Are handcrafted variations eligible for an exchange?

No. Variations arising from hand block printing, screen printing, natural dyes, embroidery, artisanal stitching, colour variations, light or dark patches or other handcrafted characteristics are not considered defects. They are not eligible for exchange on these grounds.

8. Is every Krami garment unique?

Yes. Since each garment is created using handcrafted techniques, slight variations in colour, print, stitching and detailing may occur. These differences are part of the craftsmanship that makes every Krami piece unique.

RETURNS & EXCHANGES

1. What is your return and exchange policy?

We do not offer returns or refunds once products have been sold and delivered. However, eligible products may be exchanged, subject to our exchange policy. Sale-section products are non-returnable, while discounted products may be eligible for a size exchange.

2. How long does it take to process an exchange?

To request an exchange, please contact us within 24–48 hours of delivery. Once your request is received and approved, the exchange will be processed based on product availability and the exchange process.

4. Can I exchange a product for a different size or colour?

Eligible products can be exchanged for a different size, subject to availability. Please contact us within 24–48 hours of delivery to submit your exchange request. A processing fee of ₹100 per product will apply.

5. Are sale or discounted items eligible for return?

No. Products purchased from the Sale section are non-returnable. Discounted products are also not eligible for returns; however, they may be eligible for a size exchange.

6. Can I return customised or stitched outfits?

No. We do not offer returns or refunds once products have been sold and delivered. Therefore, customised or stitched outfits are also non-returnable and non-refundable.

7. Can we return the product at the store if the order was placed online?

No. As per our policy, products sold and delivered are not eligible for returns or refunds. If your product is eligible for an exchange, please contact our team within 24–48 hours of delivery to initiate the process.

8. How long will it take to deliver the product to this pincode?

Delivery timelines depend on your pincode and delivery location. Please share your pincode with our customer support team to check the estimated delivery time for your order.

9. How can I request a size exchange?

You can contact us via Instagram DM, email at kramifashion2018@gmail.com, or WhatsApp at +91 8849608260. For the fastest response, we recommend reaching out through Instagram DM.

ORDERS, SHIPPING & DELIVERY

1. When will my order be shipped?

We aim to process, pack, and ship your order as quickly as possible. Processing times may vary depending on order volume, product availability, and operational requirements. Once we dispatch your order from our facility, we will send you an email with further shipping information and relevant updates regarding your delivery.

2. How will I know if my order has been shipped?

Once your order has been successfully shipped, we will send a confirmation email to your registered email address. This email will include relevant shipping details, helping you stay informed about the progress and expected delivery of your order.

3. How long will it take for my order to be delivered?

Delivery timelines may vary depending on your location, shipping destination, courier availability, and other logistical factors. While we work to ensure timely deliveries, the estimated delivery period may differ based on the destination and circumstances beyond our control.

4. Can I track my order after it has been shipped?

Once your order is dispatched, you will receive shipping information via email. If tracking details are provided by the courier partner, you can use them to monitor your shipment's journey, check its current status, and stay updated about delivery progress.